The following provides information about the counselling services that we offer. If you have any questions please do not hesitate to call or email!

Services:

Our counsellors have experience and training in providing counselling services to children, youth, adults, and couples. We offer both in person and remote counselling from our office in Coquitlam, BC.

Rates:

Rates are in accordance with the BCACC’s recommended rates.

Registered Clinical Counsellors (RCCs) and Registered Social Workers (RSWs):

Individual counselling for youth and adults: $160 per 50 minute session/$175 per 60 minute session
Couples counselling: $180 per 50 minute session/$195 per 60 minute session
*Please note: RCCs are no longer required to collect GST
Sliding scale rates offered by some of our Counsellors for those who require it. Please inquire by emailing counselling@kristenholbrook.com.
Payment Options:
E-transfer
Credit card
Cash

* Many extended benefit plans cover the cost of counselling with RCCs and RSWs. Please check in advance with your provider.

Appointment Times:

Daytime, evening, and weekend appointment times available to accommodate any schedule.

Learn more about our Counsellors or schedule a free phone consult/appointment.

Frequently Asked Questions

Below you’ll find answers to common questions about counselling, our services, and what to expect. If you have a question not covered here, feel free to contact us directly.

1. What types of therapy do you offer?

We offer a range of evidence-based approaches including:

EMDR (Eye Movement Desensitization and Reprocessing)
CBT (Cognitive Behavioural Therapy)
DBT (Dialectical Behaviour Therapy)
Mindfulness-based therapies
Trauma-informed counselling
Couples and family therapy

2. What issues can counselling help with?

Counselling can support you through a wide range of concerns, including anxiety, depression, stress, relationship difficulties, trauma, grief, self-esteem issues, life transitions, anger, addiction, and more. Counselling can also assist with personal growth, boundary setting, meaningful life changes, and self-awareness.

3. How Should I Use My Free Phone Consultation?

You can use this time to ask:

What experience do you have working with my concerns?
What approach do you use in therapy?
How do sessions typically work?
What can I expect from the counselling process?

This is also a chance to see how you feel talking with the counsellor — feeling safe and supported is key to a successful therapeutic relationship.

4. Do I need a referral to book a session?

No referral is necessary. You can book a consultation or full appointment directly using our online booking system.

5. Are your counselling services covered by insurance?

Most extended health benefit plans in BC cover sessions with a Registered Clinical Counsellor (RCC). We recommend checking with your provider. We provide receipts with all of the necessary information for reimbursement.

6. What is your cancellation policy?

We require 24 hours’ notice to cancel or reschedule. Missed or late-cancelled appointments may be subject to a full session fee.

7. Are sessions in-person or virtual?

We offer both in-person counselling in Coquitlam, BC, and secure online video sessions for clients across British Columbia.

8. How do I choose the right counsellor for me?

You can explore our Meet the Team page to learn more about each counsellor’s background, areas of expertise, and approach. Not sure who to choose? A free phone consult can help with that too.

9. Is counselling confidential?

Yes. What you share in session is confidential and protected, with few exceptions required by law (e.g., risk of harm). We follow all ethical and legal standards for client privacy in BC.

10. Do I need to prepare for my first session?

Just come as you are. You don’t need to prepare anything formal. Your therapist will guide the process and help you feel comfortable as you begin. An informed consent and intake will be emailed to you in advance of the session so you can take your time completing those forms.

11. How long are sessions and how often do I need to attend?

Sessions are typically 50 to 60 minutes long depending on length of session you book. Frequency depends on your needs—some clients come weekly, bi-weekly, or monthly. We’ll work together to find the right pace for you.

12. Are your counsellors registered?

Yes. All of our therapists are Registered Clinical Counsellors (RCCs). This ensures a high standard of training, ethics, and professional care.

13. What if I’ve never been to counselling before?

That’s completely okay—many of our clients are new to counselling. We’ll guide you step-by-step, create a safe space, and move at a pace you’re comfortable with.

Still Have Questions?

We’d be happy to help. Reach out via our Contact Page or email counselling@kristenholbrook.com.

Visit our Mental health & Wellness blog for counselling readings, resources, and tools

Counselling Services Based in Coquitlam